Empathy is to put yourself into the shoes of the other person and then respond. I would always quote that, “Don’t do unto others what you would not like to be done unto you.”
In the new-normal the one powerful phrase that leaders would have to constantly use is, “It is ok.” I am not asking leaders to tolerate mediocrity but please understand the people’s emotions. There is already fear, uncertainty and panic among people and it is the responsibility of leaders to practice empathy and not being apathetic to the concerns of people.
Author of “No Reference Point”
The Ultimate Handbook to succeed amidst a Global Pandemonium & Beyond