CGxperts

Treat Your Internal Customers With Empathy Lest You Lose Them

These unprecedented times have really helped us to differentiate between chalk and cheese. Several people working across sectors including professors from major universities have shared with me on how they have been overloaded with an enormous workload when they are working from home (WFH). A countless number of people told me that earlier they would …

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Empowerment & Ownership

A few years ago I undertook an assignment of training people in one of Asia’s largest hospital group on “Patient Care and Service Excellence”. The project involved training Doctors and Management Executives across various departments. The core objective of my training was to infuse Sense of Ownership and Passion into people. I was delivering a …

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